Returns & Refunds Policy

At The Blowdry HQ, we want you to be completely happy with your purchase. If you change your mind about an item, we’re happy to accept returns in accordance with your consumer rights.

Returns

You have the right to cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the item to us.

To be eligible for a return, products must be:

• Unused and unopened
• In their original packaging
• In a resalable condition
• Returned with proof of purchase or your order number

For hygiene and safety reasons, we cannot accept returns of haircare or styling products that have been opened, used or tested, unless the product is faulty or damaged.

How to Return an Item

Please contact us at [INSERT EMAIL ADDRESS] with your order number and details of the item you wish to return.

We will provide you with the information needed to return your order.

Please ensure your return is securely packaged, as we cannot be responsible for items that are damaged or lost during return postage.

Return Postage

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item to us.

If an item is faulty, damaged or incorrect, please contact us before returning it. Where appropriate, we will arrange or reimburse reasonable return postage costs.

Refunds

Once we receive your returned item and confirm that it meets our return requirements, we will process your refund.

Refunds will normally be made to the original payment method.

Where you cancel your order under your statutory rights, we will refund the standard delivery charge paid for the original order. Any additional delivery costs you selected above our standard delivery option are not refundable.

Please allow up to 14 days for your refund to be processed in accordance with applicable consumer law.

Faulty or Damaged Items

If your order arrives damaged, faulty or you have received the wrong product, please contact us as soon as possible at theblowdryking@icloud.com, including your order number and photographs of the issue where possible.

We will assess the issue and arrange an appropriate solution, which may include a replacement, repair or refund.

Your statutory rights are not affected by this policy.

Exclusions

We cannot accept returns for products that have been opened or used where the product is no longer suitable for resale due to hygiene reasons, except where the product is faulty or otherwise does not conform to your legal rights.

Contact Us

If you have any questions about returns or refunds, please contact us:

The Blowdry HQ
Email: theblowdryking@icloud.com
Website:https://theblowdryhq.com

This policy does not affect your statutory rights under UK consumer protection law.